"Fantastic care, but facilities could be improved"

About: Busselton Health Campus

(as the patient),

Hey there, firstly I would like to thank all the staff who have helped me during my recent stay, either medically or food and beverage or personal care while I was an in-house resident at the hospital.

I would like to mention that I do believe the bathroom needs to be maintained more regularly. One morning I took myself to the toilet and I believe the toilet seat was dirty. An extra note: as for a hospital design, I believe the toilet itself is too low and the opening is too small. I am a tall person and to wipe myself with a cannula was difficult. The disabled rails could higher as well. I am sure the designer followed the AS (Australia Standards). I am sure the designer was a male.

Anyway, thanks for looking after me - all the best.

Responses

Response from Wendy McKinley, A/Operations Manager, Coastal, WACHS - South West

picture of Wendy McKinley

Dear facility improvements

Thank you for your post. We are always welcoming of feedback on our services, both good and bad.

It is great to hear that you enjoyed a positive experience at Busselton Health Campus during your recent stay, although I see that you do raise concerns regarding the toilet and facility design.

I would be interested to learn more about these issues. If you would like to contact me to discuss the matter further I would be very happy to hear from you.

If you would like to contact me, you can get me through the Busselton Hospital switchboard on 08 9753 6300.

Thanks very much

Wendy McKinley

A/Operations Manager - Coastal

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