"Same Day Surgery."

About: Armadale Hospital / Same Day Unit

(as the patient),

Recently I had the privilege, yes the privilege, to be a Same Day surgery patient. As an older lady and in reasonably good health, a recent couple of weeks of spotting saw me attend my local GP who after seeing the stained undies referred me to the Health Service on an urgent basis. 

Within days I received a call that an appointment had been set up and I attended Armadale Hospital. The gynaecologist examined me and referred me to the Day Surgery for an "exploratory". I met with the anaesthetist and nurse and the day was set. 

The courtesy and professionalism each staff member showed me gave assurance that made me realise I was in very safe hands. From the time I was initially seen by the referring doctor to the nurse discharging me, I was in very safe, caring hands. Although exploratory, I had the confidence that your staff were on the job totally and my welfare was of prime importance.

Please give my thanks to your staff I really appreciated their professionalism, care and assurance. Each team member new exactly what  procedure I was going to have and made every effort to comfort me to allay any fears I may have had. I cannot recommend this unit as a whole, more and hope that the staff are conveyed my thanks for a job well done. Thank you again. 
 

Responses

Response from Maha Rajagopal, Area Director of Nursing and Midwifery, East Metropolitan Health Service

picture of Maha Rajagopal

Dear Same Day Surgery Patient,

Thank you so much for sharing your recent positive experience at Armadale Health Service and for expressing your gratitude towards the staff involved in your health care.

The staff at Armadale work very hard to reflect and uphold the service values which include respect, professionalism and kindness so it is very pleasing to hear in your particular case these values were upheld to such a high standard.

I will take great pride in sharing your kind words and passing on your thanks to the Day Surgery team involved in your health care experience.

Thank you again for taking the time to write to us and I wish you continued good health.

Maha Rajagopal

A/Executive Director

Armadale Kalamunda Group

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