"My experience in the Emergency Department"

About: Busselton Health Campus / Emergency Department

(as a relative),

I recently had cause to take my grandchild to ED at Busselton District Hospital. I felt the triage nurse on at the time was abrupt and rude at times appearing to show little compassion or empathy. Having worked in healthcare for many years, I felt embarrassed to admit I was a member of the same profession.

Responses

Response from Caroline Booker, A/Clinical Nurse Manager, Busselton Health Campus, WACHS South West

Dear Healthcare worker,

Thank you for your feedback.

I am sorry that you had a poor experience recently in the Busselton Health Campus Emergency Department.

We are always striving to improve our services to our consumers and I would be very interested in hearing more so I can ensure this does not happen again.

I can be contacted via the Busselton Health Campus switchboard 08 9753 6000.

Warm regards

Caroline Booker

Acting Clinical Nurse Manager

Emergency Department

Busselton Health Campus

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