"Emergency Department"

About: Wonthaggi Hospital / Emergency Department

(as a parent/guardian),

My toddler potentially swallowed a battery. Thankfully given the all clear. But just wanted to say thank you to the staff member who went out of her way to have a chat to my older children, who are still very young. She proved to be a welcome distraction and the packet of sandwiches was gratefully received. I think perhaps she was an orderly.  


Response from Jan Child, CEO, Bass Coast Health

picture of Jan Child

Dear Lorz,

Thank you for feeding back about the impact of this small act of kindness from one of our staff members - it is really important that we do these little things - they can make all the difference to how people experience our service. I will pass on our appreciation and acknowledgement to her today -I am so pleased that her interactions were helpful in what otherwise looked like a pretty hectic and worrying time, and very pleased all is OK with your toddler.

Kind Regards,


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful