"Exceptional care at SCGH Emergency Department."

About: Sir Charles Gairdner Hospital / Emergency Department

(as the patient),

Hi, I recently attended Charlies ED. I received exceptional care from triage to discharge. I felt listened too from the start, everything all streamlined, not rushed and explanations were given to me throughout the visit. Special thanks to Sam (RN) and Han (intern). 

Responses

Response from Jennifer Francis, A/Director Safety, Quality & Performance, Sir Charles Gairdner Hospital, North Metropolitan Health Service

Dear From triage to discharge,

Many thanks for sharing your recent experience of the Sir Charles Gairdner Hospital (SCGH) Emergency Department (ED). It was a pleasure to read of the care you received and the positive feelings this left you with. A visit to the ED can be very daunting – I was heartened to hear of the way the staff communicated with you to ensure that you were kept informed and not rushed.

I will forward your message of thanks onto them.

I do hope you are now well and wish you the best.

Kind regards

Jennifer Francis

A/Director Safety, Quality & Performance

Sir Charles Gairdner Osborne Park Health Care Group

on behalf of

Tony Dolan

A/Executive Director

Sir Charles Gairdner Osborne Park Health Care Group

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