"Excellent treatment from my emergency visit at Box Hill Hospital"

About: Box Hill Hospital / Emergency Department

(as the patient),

I recently attended the Emergency Dept. at Box Hill Hospital with a broken wrist. I was seen by the triage nurse very quickly perhaps due to the fact that my wrist was sticking out at an odd angle. I was taken immediately for X-rays where it was discovered my wrist was in a few pieces at the distal radius. After the X-ray, I was given painkillers and was seen by Dr. Jae who after much struggle put my wrist back together and then put a cast on my wrist. He made an appointment with an orthopaedic surgeon for the next day to determine how much surgery I would need.

The whole narrative above was just background to the fact that at all times I was treated with care, concern and great professionalism by all the staff who attended to me. In particular I have to express my gratitude to Dr. Jae and his assistants, for the skill in which he set my wrist prior to casting. The setting of my wrist was done so well that after two visits to an orthopaedic surgeon over 7 days, there was no requirement for any surgery. I am truly grateful for such a professional job done by Dr. Jae and his staff.

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear New leftie

Thank you so much for providing feedback on your experience in the Emergency Department at Box Hill Hospital. You must have broken your wrist really well for it to look the way you describe!

It will give me great pleasure to pass your feedback onto Dr Jae and team so they recognize the terrific treatment and care you received.

I hope you're not a right hander given you posted this as New leftie! If you are - this will take some getting used to so hope you are coping OK.

Many thanks again and best wishes

David

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