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"A doctor"

About: Carnarvon Hospital

(as the patient),

I was taken to the hospital with dehydration due to a bad case of the flu, my chest area was painful from continuous coughing. After the nurses connected the drip and took blood for a blood test I dozed off. I felt I was rudely woken by the doctor yelling at me - what is going on here?

The nurses explained the situation, the doctor took the first 2 fingers of his hand and I felt stabbed them into my chest above my breasts on both sides. He said - there is nothing wrong with your heart. This is muscle pain! I'm not giving you antibiotics. You only need to go home and drink some fluid.

After a while the blood results came back, the doctor brought a prescription over to me and dropped it on the bed. I asked what it was for and he said, antibiotics, you have a chest infection. I feel the doctor treated me with little or no respect. I don't know why he took this attitude? It didn't help at all.

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Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear Jip

Thank you for taking the time to share your experience on Patient Opinion. The care you describe is not reflective of our core values, compassionate patient centred care and I am sorry that you have experienced our service in this way. Please be reassured that we take your feedback seriously and that we are committed to improving the experience of all health service users.

To allow us an opportunity to investigate your concerns we would be grateful if you would make contact with us. Tamara Sweeny, Operations Manager Gascoyne can be contacted on Tamara.Sweeney@health.wa.gov.au or 9941 0300 or alternatively my contact details are michele.young@health.wa.gov.au or 9956 8695. Your complaint can still be addressed anonymously if you wish. We will of course respect your decision should you choose not to make contact and if this is the case we will have general discussions with staff about your experience and how we may improve.

Thank you again for making contact, we really appreciate your feedback, for without it we would not have the opportunity to improve our service.

I look forward to hearing from you soon.

Best wishes

Michele

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