"Spent 5 hours at the ED and not seen by anyone"

About: Queensland Children's Hospital

(as the patient),

My child was sent by our GP, whom we had been to multiple times over the period of a few weeks, for a rash that was getting worse. Our GP didn't know what else to do, so they recently referred us to the Emergency Department at Lady Cilento Hospital. We were put in an air-conditioned room, with lots of other various sick/infectious kids (crazy who designs these places/waiting areas - shouldn't there be an option to sit out in the fresh air and lessen the risk of being exposed to possible highly contagious conditions?). After 5 hours and not being moved 'up' the list, I decided to leave as I felt I wasn't going to receive any care, and if we did it was probably not experienced in this field like I had hoped for. God help the Lady Cilento Hospital if this turns out to be something worse.... the media would have a field day with something like this! They were happy for us to walk away, unseen.....

Responses

Response from Patient Opinion Australia

The following response was published by Patient Opinion Australia on behalf of Children's Health Queensland Hospital and Health Service.

Dear betabq74,

Children’s Health Queensland and the staff of the Lady Cilento Children’s Hospital continually seek to provide the best possible care for children and their families. I sincerely apologise for your experience and would like to understand your concerns in more detail. I would strongly encourage you to contact our Patient Experience Team on (07) 3068 1120 or via CHQ_PatientExperience@health.qld.gov.au so as we can follow up on your concerns and ensure that your child has received the care that she or he needed. Thank you for bringing this matter to our attention.

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