"About my experience at SCGH"

About: Sir Charles Gairdner Hospital

(as the patient),

Last year I was diagnosed that I have a kidney problem. In a way it was a shock in my life to come to terms with. But in another way it was a blessing in disguise that I happen to have my early testing done at this hospital through a very true human heart senior doctor’s recommendation. Since then lots of things went on in my life. But every time I was being look after to the best of their services, including tests, simple operation for my fistula, dialysis, transplant and finally my post treatment. I only wish I could pay back in anyway what I have received.

Every team from the most specialised doctors, to a room cleaner are doing their best to keep the patients at their best. My special thanks goes to Dr Gurshuran a renal doctor, who gave every comfort to get me through my struggling life without a doubt in my mind.

Now what I wanted to ask is please tell me what can I do for this very hospital in the time that permits me and my family to do. My wife is even looking to commit to doing some sort of fundraising for the needy people on the grounds of my brother's selfless sacrifice and Charlies service.

Responses

Response from Jennifer Francis, A/Director Safety, Quality & Performance, Sir Charles Gairdner Hospital, North Metropolitan Health Service

Dear Paying it back,

Many thanks for sharing your recent experience of Sir Charles Garidner Hospital, in particular your expression of thanks to the Renal team. It is such a pleasure to hear that the interactions you had with our staff were friendly, caring and supportive and that this left you with such a positive experience. It is heartening to receive feedback that demonstrates the Charlie’s motto of ‘putting patients first’.

I wish to thank you also for your kind offer to be involved in helping us at Charlie’s. Some of the opportunities include our Volunteer Groups and the Community Advisory Council. I have included the website address so that you may look further into this http://www.scgh.health.wa.gov.au/ if you wish.

I will ensure your message of thanks is passed onto the staff.

Thank you again and I do hope you are recovering well.

Kind regards

Jennifer Francis

A/Director Safety, Quality & Performance

Sir Charles Gairdner Osborne Park Health Care Group

on behalf of

Tony Dolan

A/Executive Director

Sir Charles Gairdner Osborne Park Health Care Group

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