"Waiting to be discharged."

About: Sale Hospital

(as a carer),

While my wife was waiting to discharged from the surgical ward at the Sale Hospital, we had to wait for an agonising two hours for scripts and as we stated in the written report left at the hospital, we feel this is totally unwarranted. Our grandchildren were roaming around the hospital, as they were totally bored stiff. I took my wife out after waiting for 2 hours as we had to get the kids home and we had a trip of approx. 70 km.

I cannot understand and believe there is no excuse for this kind of wait. This is not the first time it has happened to my wife or myself, as it seems to be an ongoing problem which, in my opinion has to be fixed. As soon as your are told that you are being discharged all you want to do is go home. Also give us the scripts as soon as possible after being discharged so we can fill them at our local chemist.  

Responses

Response from Denise McInnes, Director of Nursing & Clinical Support Services, Executive, Central Gippsland Health Service We are preparing to make a change

picture of Denise McInnes

Dear Waiting for discharge

Thank you for taking the time to provide us with information about the experience you had with us.

I am very sorry that you had to wait some time for your script before you could go home. I agree that waiting two hours for a script is not acceptable or in line with the standard of care we try to achieve for our patients.

Unfortunately discharge planning processes can be complex arrangements and rely on a number of healthcare staff coming together in a timely manner to support the needs of the patient going home. Sometimes the complexity of patient care and the timing of medical staff ward rounds can delay doctors from being able to attend to the delegated duties of discharge. For example, writing up scripts, letters, discharge summaries and other clinical paperwork.

We try our best to ensure our processes are streamlined to return patients home as soon as possible once medical staff have confirmed that they are ready for discharge.

We are working to do this better, including initiating a very important project called "Person Centred Care". One of the aims of this project is to streamline the doctor's rounds to enable patients to be discharged in a more timely manner.

This will represent a major change process for us and we expect the project to continue for at least 12 to 18 months.

We wish to reassure you that we are committed to making these improvements.

Kind Regards

Denise

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