"Bass Coast Radiology"

About: Bass Coast Health Specialists in the Flinders Electoral District

(as the patient),

My husband and I went to Bass Coast Radiology for our 20 week pregnancy ultrasound and had a great experience with our sonographer. She was informative, professional and thorough. 

Upon returning home we spoke about how completely different our first scan had been. I decided that we should alert someone to what we felt was a lack of professionalism exhibited by the sonographer who performed our 12 week scan. That scan was carried out at Bass Coast Radiology in Wonthaggi. 

Our main complaints are as follow:

1) The sonographer asked us if we were interested in finding out the sex of our baby at our 12 week scan and told us what sex our baby was. We found out during our second scan that we are likely to be having the opposite sex. 

We have 2 other children and had never been told the sex before the 20 week scan. I have read and been told that sexing too early can be difficult and uncertain. We are not fussed about the sex of our child, but are aware that other parents may find this quite upsetting, especially if they have a strong preference for one sex over the other. I believe that the sonographer should not be volunteering such information so early in the pregnancy to avoid disappointing or confusing other parents.

2) During our scan the sonographer spent very little time discussing the baby's development. They spent the most part discussing their social views and opinions. We didn't entirely mind this as we thought the sonographer was making conversation, but the result is that we walked away with little interpretation of what this person saw on the screens and virtually no information on the development of the foetus.

3) Our scan was carried out to assess the chances of genetic abnormalities (chances of trisomy) and the sonographer did not discuss the results with us. In the past I have at least had our final results presented to me. We had to stop the sonographer in the waiting room afterwards as we picked up our CD to ask them if everything was fine.

4) The sonographer failed to record the expected due date based on the length of our baby at 12 weeks. We had two uncertain due dates and the most accurate would have been the sonographer's calculations based on our baby's length at that scan. 

When we returned for the 20 week scan the second sonographer had to go back into the images to find the baby's measurements and determine the date herself. We likely spent an extra 30 mins in the waiting room due to computer issues and I feel this would not have been necessary had the first sonographer been more thorough.

In short, I believe that the first sonographer can exhibit a greater degree of professionalism by not divulging information about the baby that they're not certain of, giving parents more information about the baby during the process and being a bit more thorough. 

Thank you for taking the time to read my submission.

Regards.

Responses

Response from Jan Child, CEO, Bass Coast Health

picture of Jan Child

Dear Third time mum,

Thank you so much for taking the time to provide your very important feedback. Bass Coast Radiology is not part of Bass Coast Health - it provides some of its services from Wonthaggi Hospital out of leased premises. I have taken the liberty to pass your feedback onto the Management team at Bass Coast Radiology and will ask them to provide a response that I can post back to you. Thank you again and I do hope things progress well for you and your third bub.

Kind Regards,

Jan

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Update posted by Third time mum (the patient)

Thanks Jan. That is much appreciated. Cheers!

Response from Jan Child, CEO, Bass Coast Health

picture of Jan Child

Hi Third Time Mum,

I have cut and paste an email from Ange who is the Practice Manager at Bass Coast Radiology. Ange would be very happy to chat to you if you have any further queries. Good on you for taking the time to post your feedback. Hope you are both doing well.

Kind Regards, Jan

Dear Third Time Mum Re: Bass Coast Radiology

Bass Coast Health has alerted to us to your feedback.

We really appreciate feedback whether positive or negative as it gives us an opportunity to improve our service.

Unfortunately we do not have your contact details to get in touch directly and of course, it is not appropriate for us to comment on your personal situation in this forum.

However we would really like to resolve your concerns to your satisfaction so would really appreciate it if you could contact us direct on either agibson@pirad.com.au or alternatively you may call on 5952 6661.

We look forward to hearing from you at your earliest opportunity.

Kind regards,

Ange Gibson

Practice Manager

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Update posted by Third time mum (the patient)

Thank you for forwarding this reply, Jan.

The follow-up is much appreciated.

Cheers.

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