"Fractured spine"

About: Esperance Health Campus / Trauma & orthopaedics Fiona Stanley Hospital

(as a relative),

My parent was sent in by ambulance after a fall. I believe the transfer from ambulance to hospital bed was a botched experience with ambulance staff apologising to my parent for how they were moved.

After that the doctor that saw my parent prodded my parent and in my opinion, did not pay any attention to their symptoms and told my parent it was muscular. 

Four weeks down the track at Fiona Stanley, my parent has since been told they have a compound fracture in their spine and is being moved to the spinal unit at Royal Perth Hospital.

Apart from those two experiences all other staff were very friendly and as helpful as they could be.

Unfortunately for my parent the facilities in Esperance have resulted in a very delayed diagnosis.

Responses

Response from Geraldine Ennis, Regional Director, WACHS - Goldfields

picture of Geraldine Ennis

Dear 4 week wait,

Thank you for taking the time to contact us, your feedback is greatly appreciated.

Esperance Hospital prides itself on providing high quality clinical care.

We continually look at opportunities to improve our services and are sorry your parent did not have a more positive experience at Esperance Hospital.

Dr Patrick Glackin, Senior Medical Practitioner, at Esperance hospital would value an opportunity to discuss your parent’s clinical care with you and can be contacted on this number 9079 8000.

Kind Regards

Geraldine M Ennis PSM

Regional Director

WACHS - Goldfields

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Response from Janet Zagari, Executive Director Transformation, South Metropolitan Health Service, South Metropolitan Health Service

picture of Janet Zagari

Dear 4 week wait,

Thank you for sharing your story on Patient Opinion. I am very sorry to hear of your parent’s health concerns and the challenges they have faced recently. I sincerely hope they are now on the road to recovery and their health is improving every day.

At Fiona Stanley Hospital (FSH), we pride ourselves on providing excellent care and your feedback is valuable as it helps us continually improve our care.

If there are any issues you would like to discuss with me regarding the care of your parent at FSH, I invite you to contact me on Janet.Zagari@health.wa.gov.au so I can look into the matter for you.

Kind regards

Janet Zagari

Executive Director

Fiona Stanley Fremantle Hospitals Group

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