"My child's treatment following an accident."

About: Sir Charles Gairdner Hospital / Emergency Department

(as a parent/guardian),

My child was brought in by ambulance on with a sporting injury. My child's ankle was heard snapping on the field. They were taken for an x-ray where nurse read it and told my child they could go home. My child was in agony. We requested an MRI and were told it was not necessary.

I had to pay to see a GP who referred my child for an MRI. That cost me $325 as I was told they do not bulk bill ankle MRI's. My child has just been informed that they will need surgery as their ligament is totally torn.

Why was this MRI not done in hospital? Why did he receive such poor, or should I say, no care?


Response from Jennifer Francis, A/Director Safety, Quality & Performance, Sir Charles Gairdner Hospital, North Metropolitan Health Service

Dear Torn ligament

Thank you for taking the time to share your recent experience of Sir Charles Gairdner Hospital. I am very sorry to hear of your child’s injury and the distressing pain it caused. I also wish to acknowledge that the care your child received whilst in our Emergency Department did not meet your expectations. I completely appreciate the need for you to fully understand the decisions for your child’s treatment pathway and I am sorry this was not explained to you at the time.

So that I am able to help you with your questions, I encourage you to contact the Patient Liaison Service at Sir Charles Gairdner Hospital on (08) 6457 2867 or by email at PatientLiaisonService.SCGH@health.wa.gov.au so that we can arrange a thorough investigation and response.

Thank you again for bringing this to our attention – I do hope that you will be happy to contact us so that we may assist you.

Kind regards

Jennifer Francis

A/Director Safety, Quality & Performance

Sir Charles Gairdner Osborne Park Health Care Group

on behalf of

Tony Dolan

A/Executive Director

Sir Charles Gairdner Osborne Park Health Care Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful