"Professional care given during anaphylaxis"

About: Ambulance Victoria Sale Hospital / Emergency Department

(as the patient),

I was brought into the Sale Hospital Emergency Department recently via ambulance as a Category 1. This is my 5th reaction within 5 months and 12th in less than a year. I suffer from idiopathic anaphylaxis and have a number of other health conditions. As usual, I was scared but the efficiency and care given by Ambulance Victoria and the emergency team was amazing. I am becoming a bit of a frequent flyer and am always welcomed and looked after. I also really appreciate the care given to my family as it can be quite confronting and emotional seeing your child and sibling in that position. During my most recent visit, I had Alison, Kate and Sue, who I have had a number of times, which instantly made me feel calm knowing I was in good and professional hands. They know my story and what I can and cannot have due to my other conditions. I want to thank the emergency staff from the bottom of my heart for constantly going above and beyond to make sure  I am safe and well. You all do amazing jobs and I am so lucky to have you all.

Responses

Response from Denise McInnes, Director of Nursing & Clinical Support Services, Executive, Central Gippsland Health Service

picture of Denise McInnes

Dear Frequentflyer

Thank you for taking the time to share your experience with us. It is tremendous to hear such positive feedback about our service and our staff.

I will take a great deal of pleasure in passing on your feedback to Alison, Kate and Sue as well as all the staff within our emergency department. I will also pass on my thanks as it gives everyone a boost to hear such genuine feedback.

Thank you again.

Kind regards

Denise

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