"Visit to emergency department"

About: Wonthaggi Hospital / Emergency Department

(as the patient),

I went to the emergency department for my heart condition SVT (Supraventricular tachycardia), I was also quite pregnant. The nurses and first attending doctor were great. However when it came time to administer the drug needed, the head doctor gave brief instructions to the learning doctor then left. I did not feel particularly comfortable with this as previously two doctors have attended the administration and it was clear the learning doctor had never done it before. The drug was given three times, however due to unclear instructions the learning doctor gave me less of the dose than she should have. When the head doctor returned (my SVT had stabilised after the third dose of the drug), he reprimanded the doctor in front of me. The nurses were quick to defend the learning doctor and pointed out that the head doctor should have stayed. The whole thing made me very uncomfortable as it felt as though the learning doctor did not feel able to ask the head doctor to stay/ make his instructions more clear. I believe a workplace culture where people do not feel comfortable asking more experienced colleagues questions is where big mistakes can be made. The learning doctor and the nurses were excellent in their interactions to me.  

Responses

Response from Jan Child, CEO, Bass Coast Health

picture of Jan Child

Dear Storytime,

I very much appreciate you taking the time to provide us with your feedback - we can learn much from your experience. Whilst we embrace our role as a teaching hospital, creating a supportive learning culture is key to our success and it sounds like it wasn't quite right this time. Our Clinical Director of Emergency would be very keen to chat to you to get a little more detail so that we can properly follow this up. I wonder if you would mind texting me your name and mobile so that either he or I could follow up with you directly? My mobile is 0472846355. Thanks again for the very constructive feedback.

Kind Regards,

Jan

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Response from Jan Child, CEO, Bass Coast Health

picture of Jan Child

Dear Storytime,

I haven't heard back from you so thought I would feedback to you that we have used the information in your post as a way of creating some good local conversations about the importance of a learning culture. We have used your experience to ensure senior and junior clinicians absolutely understand the need for us to work within an enabling and supportive environment, which reflects our values. Whilst we would still be very keen to chat with you about your experience, I did want to let you know that we appreciated your feedback and that it was very useful in our ongoing journey to create a better culture.

Kind Regards,

Jan

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