"Appointment at KEMH"

About: King Edward Memorial Hospital

(as the patient),

I waited from October till March to have a follow up appointment with a Physio at KEMH and I was in pain. I felt like I was a number and no one cared. I called up twice and was told I would be sent an appointment, but nothing came. I gave up as it wasn’t worth the stress. It was only after going there to see the Gynaecologist for the second follow up that something was done to organise an appointment for me. However the second appointment was not actually with the doctor I was suppose to see and I was not told until I came into the hospital. They got me to to see a Urologist instead. So nothing was actually sorted out that day. Now I have received a letter saying not to come in again and that I will only be having a phone appointment. So now I know I am only a number, that no one cares about really. Also on my first appointment I felt like I wasn’t being taken seriously.  

The only person who I’ve seen that showed any compassionate and care was the Physio when I saw her. She was amazing and was trying everything to help me. And made a follow up appointment with her and another Physio. 

Without her I would have been left in the shelf. 

Responses

Response from Graeme Boardley, Director, Midwifery, Nursing and Patient Support Services, Women and Newborn Health Service, King Edward Memorial Hospital

picture of Graeme Boardley

Dear no one cares,

Thank you raising these issues with us. I am sorry that you have had this experience with our service. We have identified that we have had problems with the processing of appointments within our clinics and I apologise for the inconvenience caused. This is unacceptable and we are taking steps to rectify these issues.

Please note that we do not have phone appointments, so I ask you to phone the outpatient clinic to correct this error. I do not want you to be inconvenienced any further.

I appreciate you taking the time, particularly during a period of distress, to acknowledge the Physiotherapist whom you describe as amazing and trying to help you with everything.

Once again, thank you for bringing these matters to our attention and I am sorry that the confusion over the appointments has occurred.

Kind Regards,

Graeme.

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