"My experience in rehabilitation"

About: Lyndon Wattlegrove Residential Rehab

(as a service user),

I began my journey 3 months prior to my admission to the detox unit with calls to a staff member expressing my will to enter into long term rehabilitation. I found this staff member to be most helpful in, she told me how long it could take to enter the program and to call fortnightly. I entered into a detox unit in Toronto before I came to Lyndon.

My time after I arrived at detox, I feel gave me the strength to move to rehabilitation. Staff at detox allowed for a nice transition to rehabilitation with reassurance and support in all facets. After 5 days I transferred to Wattle Grove where the clients and staff made me feel comfortable, allowing me to settle in.

On arrival for the first week, I had to feel my way along just to what was ahead. My only criticism of the transfer was the orientation during the first few days. I had to mostly learn how the house worked from the clients - as to jobs, rules and activities. An orientation of rules and workings would eliminate so many grey areas. A strict commitment should be made to the program only staff can provide. I believe an isolated period from family in the first 2 weeks would allow clients to decide if the program will work for them, as I have seen 12 discharges only, 4 seeing through to mastery.

The staff at Wattle Grove come with the highest recommendation, in particular my case worker. But not only her, the staff work as a team and all have helped me in some way. In hindsight it should be made clear to all clients that their own efforts will be supported 100% by staff and not expected it all to be done for them. The unit manager has developed a great team and should be shown that respect.

I know this is a situation in the house where delegation can be very helpful as it does require more than one person. I have been successful in this program with that guidance and support and thank the manager and staff wholeheartedly.

Responses

Response from Joshua Snowdon, Data and Reporting Coordinator, Support Services, NSW, Lives Lived Well We are preparing to make a change

picture of Joshua Snowdon

Hello My journey

We appreciate you taking the time to give us feedback on your stay. It is an important point you raise about clients being properly introduced to the program and its rules and expectations, and if there are ways we can improve this process, we will certainly look carefully at them. I will pass on your feedback to Joel Palmer, the Program Manager at WattleGrove, who will be able to respond further to your comment about the orientation process.

We wish you all the best in your journey, and please do not hesitate to get in touch should you require further support.

Kind regards

Josh Snowdon

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