"A particular staff member at Yarra Ranges Health - you're a star"
About: Yarra Ranges Health Yarra Ranges Health Lilydale 3140
Posted by Impressive Staff (as ),
All the staff were very good, but Heidi in particular was great. She has the increasingly rare talent of combining a highly professional approach and a relaxed and friendly manner, with excellent interpersonal skills. She explained the procedure I was about to have, didn’t dumb it down and leave out information. She was engaging and made me feel confident and comfortable with what I was about to have done. Post-procedure she was informative, friendly and efficient without making the process feel rushed.