"Mental Health"

About: Swan CAMHS

(as a parent/guardian),

My child was referred to this service. We attended for several months...seeing a clinical nurse mainly. My child had 1 appointment with the psychiatrist which lasted approximately 25 minutes. In my opinion, this psychiatrist was rude and made condescending remarks to myself. She make multiple diagnoses and prescribed multiple medications on minimal information. She attempted to make it appear that she was a friend and I was the outsider. My child knew better. We never saw this so called psychiatrist again.....she prescribed multiple medications....no review then we were discharged with no follow up. My child is no better. I believe this is appalling service and an appalling excuse for a doctor. Never again would I go there.

Responses

Response from Wade Emmeluth, Executive Director Child and Adolescent Mental Health Service, Child and Adolescent Health Service

picture of Wade Emmeluth

Dear Let downn

Thank you for taking the time to provide feedback on your recent experience at Swan Community Child and Adolescent Mental Health Service (CAMHS). I am sorry that it was not a more positive experience for your family.

I would very much like to be able to investigate the incident you have described but unfortunately I am unable to do so without some further details about your child and the clinician you saw. I encourage you to please contact the Child and Family Engagement Service on 9340 8315 or via PMHCLS@health.wa.gov.au to provide details around your experience, so that we can thoroughly investigate the incident with a view to improving our processes for you and other families who use our services.

We are always striving to improve our services at CAMHS and feedback like yours is extremely helpful in allowing us to identify issues that may require our attention. Thank you for taking the time to post your feedback and I hope any future contact with our services meets your expectations.

Yours sincerely

Wade Emmeluth
Executive Director
CAMHS

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