"Care in the emergency department"

About: Princess Margaret Hospital for Children / Emergency Department

(as a parent/guardian),

We had to take my son to the ED at PMH recently.

All the staff were fantastic from the triage nurse to the orderly.

I would like to mention James the JMO; he was fantastic with my son, very patient and spent a lot of time reassuring my son, thank you.

I would also like to mention the male nurse on night duty whose name was Chris. Chris was attentive, caring, respectful and most important provided excellent care for my son.

Thank you for providing such a high-quality service.

Responses

Response from Victor Cheng, Executive Director, Health Service Managament

picture of Victor Cheng

Dear reassured family

Thank you so much for taking the time to send us your wonderful feedback about your family’s experience with the PMH Emergency Department (ED). The staff that you have named and the ED will be delighted to receive your feedback and I will make sure that it is shared with them. Our staff work very hard to provide outstanding care to our patients, and your comments are sincerely appreciated.

I hope your child is recovering well since seeing us at PMH and are well on their way to better health.

Yours sincerely

Dr Victor Cheng

Executive Director

Princess Margaret Hospital for Children

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