"Treatment of a patient in the bed next to me"

About: Bunbury Hospital

(as other),

I was admitted to Bunbury Hospital. The patient in the bed next to me was very sick and I believe was being spoken to roughly with no respect. They were obviously very sick and in my opinion weren’t being looked after properly. The nurses were so very rude to them. They shouted at them. They didn’t seem to show any respect at all. Not at all the way I would think an ill person should be spoken to. They should have been treated better. They died in the night. All the other patients in the room were horrified by the treatment by the nursing staff. Such a horrible death for the poor person.

Responses

Response from Jan Cook, Operations Manager Coastal Hospital, WACHS South West

Dear DisappointedPatient

Thank you for letting me know of this serious issue.

I am truly sorry that you have experienced this behaviour.

This behaviour is not acceptable for anyone and breaches our Code of Conduct and The Nurse Code of Conduct

I need to know more details please so I can follow-up and address the nurses involved. Could you please call me on 9722 1421.

If you ever see or experience anything that concerns you again whilst you or your family are in hospital, we have introduced a system called “CareCall” which is an 1800 telephone number. This number is manned 24 hours a day and an Executive staff member will receive that call and follow-up on the issues raised.

Yours sincerely

Jan Cook

A/Operations Manager, Bunbury Hospital

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Update posted by DisappointedPatient (other)

Hi Jan,

Thanks for your reply. I’ve tried to reach you numerous times over the last week. The number you provide above gives a recorded message to say ‘this number is not activated’. I also tried to reach you through the main switch number, once the operator didn’t know who you were and put me through to a line that wasn’t answered. Another time I left a message for you on your voice mail. I’m very happy to give you more details but it’s proving difficult to contact you.

Response from Jan Cook, Operations Manager Coastal Hospital, WACHS South West

Dear DisappointedPatient

I sincerely apologise that you have not been able to reach me on the number I provided.

Please call me on my direct mobile number 0408 421 536 when you are able to.

Regards

Jan Cook

A/Operations Manager Bunbury Hospital

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Response from Glen Matters, Bunbury Operations Manager, WACHS South West

Dear DisappointedPatient

I have recently commenced as the Operations Manager for Bunbury Hospital and wanted to provide you with my contact details, so that I may be able to follow up and address your concerns.

Please call me on 0400 977 431 when you are able to.

Regards

Glen Matters

Operations Manager Bunbury Hospital

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