"Hand Therapy - Sydney Hospital Hand Clinic"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as the patient),

I sustained a fairly severe injury to my right hand pinkie finger early last year, playing basketball, and foolishly waited several months before seeking assistance. I was fortunately referred to Sydney Hospital Hand Clinic by my GP in October last year.

Between October 2017 and May 2018, I attended the hand clinic countless times, often on a weekly basis. It would be an understatement to say the level of service from every contact point was fantastic. Making appointments and checking in was always easy and painless, the text msg. appointment reminders were great, and I found the clinic to generally operate in a polite and punctual manner throughout my entire time visiting the clinic. Additionally, my therapist, Melanie was absolutely outstanding. Melanie was always professional, and personable, and continually demonstrated excellent subject matter expertise, exceptional communication skills and compassion.

Thankfully my finger has healed far better than I’d originally hoped for, and I couldn’t be more grateful for the service I received from the Sydney Hospital Hand Clinic and Melanie. I hope I never have a hand injury again, but if I do, I’ll know I’m in good hands here. :-)

Responses

Response from Carolyn Smith, Deputy Director, Nursing Services, (NUMs & After Hour Nurse Managers), Sydney and Sydney Eye Hospital

Dear Pinkie finger,

It is wonderful to receive such glowing feedback about the staff from Hand Clinic and Hand Therapy. Thank you very much for taking the time to post your story.

It is very pleasing hear that during what must have been a difficult time for you, you received person-centred and high-quality health care by the multidisciplinary team, and were treated with compassion and respect.

Your story has been sent to the Hand Clinic Nurse Unit Manager and Hand Therapy Manager for distribution to their teams. Once again, I thank you for your feedback, and hope that you have now made a full recovery.

Kind regards,

Carolyn Smith

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