"My teenager's suspected dislocated thumb"

About: Boyup Brook Soldiers Memorial Hospital / Emergency Department Warren Hospital / Emergency Department

(as the patient),

Recently my teenager injured their thumb playing sport at school. I was called by the school to tell me my teenager was at hospital and to meet them there. I got told to take my child to Manjimup Hospital for an x-ray which is one hour away. But at the time having turbo problems with my car, it took me one and a half hours to get there. When we got there I had no paperwork to give them, as I wasn’t given any so I had to see another doctor and go through it all again. The staff there seemed puzzled why, at that time we got sent all the way there for an x-ray. We were there for 2 hours and I didn’t arrive home until after 7 pm, in the dark to my other 2 children. 

I was disappointed that no local doctor requested to see my child after their trauma. 

As we were leaving another child from school came in with an injury and also got sent to Manjimup. It turns out my child's finger was just bruised and no breaks or dislocation. It would be nice to have x-ray services more attainable for us in Boyup Brook or for Bridgetown x-ray hours to be open all hours that school is. This would not only benefit Boyup but also surrounding areas including Bridgetown. 

I feel it could have been handled more professionally. I was the only parent home at the time, so a closer service would have got me home to my other kids earlier and if my child had been seen by a doctor they may have known that an x-ray could have waited until next day. 

Responses

Response from Jeremy Higgins, Operations Manager, Inland, WACHS South West

Dear Access to Services

Thank you for your feedback regarding your experience at Boyup Brook Hospital ED. I am glad to hear your child is ok and didn’t have a dislocated or broken finger following their trauma. I am unsure if you saw a general Registered Nurse or the Nurse Practitioner. Boyup Brook Health Service has a Nurse Practitioner who is an experienced health care professional able to assess and manage certain conditions including ordering x-rays where required.

I acknowledge the challenges you raise regarding the need to travel. Unfortunately at times patients are required to travel to a District or Regional Hospitals for x-ray. If the patient’s condition is life threatening this will occur by ambulance, helicopter or Royal Flying Doctor Service.

I am sorry to hear that the services provided could have been more professional. I am happy for you to call me on 0438 062 341 so I can understand the specifics of what occurred more so we can improve the service.

Kind regards,

Jeremy Higgins

Operations Manager Inland

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