"Geraldton Hospital ED visit."

About: Geraldton Hospital / Emergency Department

(as the patient),

On the worst  stormy night, unable to see the road out of our farm, my husband drove 40 kilometres to Geraldton Hospital as I was experiencing terrible spin-outs with chest pains and severe indigestion.

I was very anxious on arrival and rather scared seeing the amount of people waiting in what looked like a very dingey waiting room. I was seen almost immediately by the triage nurse, who took my blood pressure and reassured me that it wasn't very high. Onto the next counter where my details were taken by a very friendly and helpful admin officer.

After waiting nearly an hour my name was called to be seen by a doctor who diagnosed my condition as vertigo.  I had an injection and we left for home feeling much better. The lovely nurse, I didn't get her name gave me the injection  and was friendly and professionally explaining possible side effects.

My reason for writing my patient opinion is that I know how the system works.

I know the staff, but I was not in a good place, especially travelling in a storm and then entering the ED waiting room coming in from the dark into what looked like a dingey waiting room feeling very anxious and stressful.

I was seen, treated and left within 2 hours and very grateful for the medical attention I received.

Looking forward to seeing the new look ED's face lift at Geraldton Hospital

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear violetkz58

Thank you for taking the time to share with us your experience at the Geraldton Hospital Emergency Department. WA Country Health Service strives to provide high quality, compassionate, professional health care and it is very uplifting to know we helped make a very stressful experience for yourself a little less so. The team at the Emergency Department do a great job and I will take great pleasure in passing your compliment on.

I can let you know that planning has commenced for the redevelopment of the Geraldton Health Campus, inclusive of the Emergency Department and we will consider your feedback in our design phase.

Thank you for taking the time to write on Patient Opinion and I hope you are well and truly on the mend.

Best Wishes

Michele

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