"Quality care"

About: BlueCross Scotchmans Creek

(as a relative),

I would like to thank you and all the staff at Scotchman’s Creek for providing quality care in a professional manner. I would love to individually name your staff but there are just too many to mention.

Your carers and nursing staff have been amazing, all my siblings tell me that all staff were always courteous and friendly.

It was so nice to go on holidays and feel that you all were taking such good care of my Dad.

Despite Dad being very happy at Scotchman’s he has decided that he’d like to go back home with services and support from his children.

I will continue to recommend Scotchman’s Creek to family and friends who are looking for a place for their loved ones.

Responses

Response from Alan Lilly, Chief Executive, BlueCross

picture of Alan Lilly

Dear Courtesy and Care

Thank you so much for your feedback on the care of your father and for taking the time to provide that feedback. Receiving feedback like yours reminds us about what is important to our residents, clients and families on a day to day basis.

We rely heavily on our reputation and so your recommendation is most welcome.

I will be sure to pass on your feedback to our staff and no doubt, they'll have an extra spring in their step.

Thanks again for taking the time to write and share your experience. This is very much appreciated.

You know where we are if you need our assistance at any time.

Kind regards

Alan Lilly

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