"Very upsetting experience"

About: Southern Cross Care Frank Prendergast House

(as a relative),

I was recently walking in the front door of Frank Pendergast House to visit my father and a funeral director with a wrapped body went right past me I had to make room for them to pass.  

I found this extremely distressing and immediately broke down.  I think it is ridiculous that this process is done unaccompanied by a staff member and without taking care to make sure there is no one coming in at that time.  A staff member could have been outside asking visitors to wait or alternatively another exit/entrance could have been used.  

The last thing you want to see when going to visit your dying father is a body being wheeled out.  I have never seen a body before and this was very very upsetting.  Thank goodness my husband was with me to console me.  

Responses

Response from Tracey King, Head of Marketing, Southern Cross Care (WA) Inc

Dear aquilaqw64,

Thank you for sharing your recent experience at Frank Prendergast House.

Firstly, I am sincerely sorry and disappointed to hear of your upsetting experience whilst visiting your father. Southern Cross Care are very committed to offering a positive experience for our clients and their families and I can assure you that this is not our regular process when dealing with a deceased patient. In order to understand your concerns in more detail and why this has occurred on this occasion, I would be grateful if you could please contact Jessie Ho, Head of Residential Care on 9269 6827.

Thank you again for bringing this to our attention and sharing your experience on Care Opinion. We appreciate your feedback as it helps us improve our services.

Best wishes,

Tracey King

Head of Marketing

Southern Cross Care (WA) Inc.

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