"Emergency Visit"

About: Geraldton Hospital / Emergency Department

(as a staff member posting for a patient/service user),

I found the doctor who recently treated me was very rough with a mouth stick when inspecting the area at the back of my mouth where I had a tooth extraction not long before. I felt the stick poke into the wound, I announced to the doctor the pain and they pulled out the stick saying, there is no infection and you have what is called a dry socket. Before examining, I had told the doctor about the pain I was experiencing in and around my face, eye and ear on the left side, the same side as the tooth extraction and that I had been feeling really unwell. I did expect the doctor to check my ear and throat and that didn't happen because after I had been told it was a dry socket the doctor walked out on the visit as if I was being disrespectful. I had said I respected that they were a doctor but I would like further examination and requested antibiotics in case there was an infection that couldn't be seen and gave the reason of an abscess that was in an x-ray previous to the tooth being extracted. I found the doctor to be very rude, aggressive and felt they showed no compassion to my feelings and no respect to my privacy. I felt their behaviour was very bad and would not come the hospital again after this experience. 

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear novemberwk74,

Thank you for taking the time to share your story on Patient Opinion. I was sorry to read about your recent experience at the Geraldton Hospital Emergency Department, the experience you describe does not meet our commitment to providing compassionate high quality consumer centred care.

Please be assured that we do take your feedback seriously and to allow us an opportunity to investigate this matter and discuss the concerns you have raised we would really appreciate it if you could make contact. Derek Fraser, Geraldton Hospital Operations Manager is available on 9956 2369 or alternatively you can contact me on 9956 8695 or email michele.young@health.wa.gov.au - your call would be very welcome and can still be addressed anonymously if you wish.

I would like to thank you again for using Patient Opinion, feedback like yours allows us to reflect and acknowledge when we are not getting things right and gives us the opportunity to improve our service.

I hope you are well on the mend and we look forward to hearing from you very soon.

Best wishes

Michele

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