"Joondalup ED"

About: Joondalup Health Campus / Emergency Department

(as the patient),

In my opinion this was not a great experience. Firstly the nurses looking after me spoke a different language (which is fine as they could also speak okay English). So whilst they were outside my room I heard one updating the other two about my case and then all of a sudden they started speaking their native tongue and had a good yarn for about 15 minutes... I think this is very unprofessional, how am I to know what they are saying, seeming as the last person they were talking about was myself this made me feel like my confidentiality could have been breached.

Also I needed a drip, 4 attempts were needed which happens and I understand that, but out of these 4 attempts the junior doctor only swabbed 1 site, he didn't wear gloves for any of the attempts and he didn't hand hygiene once or wipe down his equipment. I had a family member with me  and saw the IV trolley go between 2 other patients and no wipe down of equipment occurred. This is so disgusting! I am in acute pain and I am already trying to distract myself due to having a needle, I shouldn't have to remind a doctor to follow basic med school protocols.

Overall not impressed, I feel I was basically forgotten about. Another family member needed to go remind the nurse the IV bag had finished and I was feeling better as I was presenting for a chronic condition. The junior doctor then came back and took the IV out with no gloves again. Handed me a paper towel and gave me the after care advice of keeping pressure for 30 seconds, which I did. So took the paper towel off and blood starts dripping down my hand and jumper - how hard is it to get a band-aid?

Responses

Response from Ramsay - Joondalup Health Campus

Dear ed pt

Thank you for posting your concerns on the Patient Opinion site regarding your recent presentation to Joondalup Health Campus (JHC) Emergency Department (ED). I sincerely apologise on behalf of the hospital that you did not receive the standard of care I expect all patients who present to JHC ED, should receive.

My name is Dr Cameron Burrows, Director of Emergency Medicine and I would like to investigate each of your concerns further. In order to do this it would be very helpful if you could make contact with our consumer liaison service on 08 9400 9672 to provide us with further details.

Once again, thank you for posting on the Patient Opinion site and giving us the opportunity to investigate and resolve these issues.

Kind regards

Dr Cameron Burrows

Director of Emergency Medicine

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