"Privacy breach and premature discharge"

About: St John of God Midland Hospital St John of God Murdoch Hospital

(as a volunteer/advocate),

A health consumer called complaining about what she believes was unfair treatment in the Emergency Department at St John of God Midland Hospital after being in an MVA (motor vehicle accident). She has explained that her pain wasn’t controlled and they refused to admit her or refer her for ongoing care at St John of God Murdoch, even though she has full private hospital cover. Therefore the patient feels she was unfairly discharged from emergency the same day. As a result of this decision, the patient explained that she was in severe spinal pain for three days until she readmitted herself to SJOG Murdoch.

The patient was kept there for 7 days. During the admission at SJOG Murdoch, the health consumer said that she believes there was a breach of her privacy. The details given was that a lawyer called the hospital four times whilst the patient was having an examination. From the patient's understanding, eventually, a staff member told the lawyer that the patient was admitted to the hospital, as well as when and why they were admitted. Once the patient was told about the call, they complained about a breach of their privacy. The patient believes that, due to wanting to know details of the call, they were subsequently prematurely discharged due to making a complaint, while still suffering in severe pain. She feels that her privacy has been breached and the right to her continued access to medical care was compromised. The health consumer would also like to know the details of the private information that was given during the phone conversation.

Responses

Response from Patient Opinion Australia

The following response has been published by Patient Opinion Australia on behalf of St John of God Murdoch Hospital

Dear Patient privacy

We respectfully acknowledge that you felt aspects of your care at St John of God Murdoch Hospital did not meet your expectations, and we apologise for any distress caused.

As we have previously discussed with you, this was a complex set of circumstances and we feel that a public forum is not the best place to address your concerns.

However we would welcome the opportunity to meet with you in person and discuss your concerns in detail.

Please do not hesitate to contact us on 9438 9974 to arrange a meeting.

Ben Edwards

Chief Executive Officer

St John of God Murdoch Hospital

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Response from Michael Hogan, Chief Executive Officer, St John of God - Midland

Dear Patient privacy

Thank you for providing further detail regarding your complaint. Firstly, l am very sorry that you were not satisfied with the care provided during your admission to Emergency Department (ED) at St John of God Midland Hospital (SJGMPH). I understand that you felt you were not provided with adequate pain relief and discharged prematurely. I would appreciate if you could provide your contact details so that we can investigate your concerns thoroughly and provide a complete response. Please provide your contact details to our Consumer Liaison Coordinator on 9462 4000 or at info.midland@sjog.org.au, so that we can address the issues you raised. I look forward to hearing from you. In closing, I would like you to know that your complaint has also been forwarded to St John of God Murdoch Hospital for their attention.

Michael Hogan

Chief Executive Officer

St John of God Midland Public Hospital

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