"A day procedure"

About: Albany Health Campus / Operating Theatre Albany Health Campus / Recovery

(as the patient),

I recently was admitted for an investigative day procedure at Albany Health Campus. Prior to admission I was interviewed about my health by the pre-admission nurse who sent me good information about the procedure. On admission I was treated with respect by all the staff who verified all my details to ensure I had the correct procedure and any potential risks were minimised.

As far as I am aware the procedure was uneventful and successful as was my recovery. Prior to discharge the recovery nurse showed me the procedure notes and informed me that I will get a follow-up appointment with the specialist. I was also provided with relevant information sheets prior to discharge. 

The admission and discharge was conducted efficiently and professionally. Sincere thanks to all the staff.


Responses

Response from Juan Clark, Operations Manager, Operations, Albany Health Campus, WACHS Great Southern

Dear Twiga64

Thank you for acknowledging the professional and efficient team in our surgical process and trust all remains well.

Being admitted for a procedure can be a daunting experience so it is pleasing to hear our admissions team put you at ease with information and our surgical team clarified the follow up.

All our teams strive to deliver excellent patient care so it is always pleasing to pass these positive stories to the staff – thank you.

Regards

Juan Clark, Operations Manager AHC

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