"My recent experience at Fiona Stanley Hospital in Murdoch WA."

About: Fiona Stanley Hospital

(as the patient),

This was my first experience at this hospital.

I received written details of my appointments by post, this was especially good for me because I have a hearing loss & can make mistakes when they are by phone.
After the usual clinic & pre-admission appointments I recently had elective major surgery. 
I am very impressed with this new public hospital.
I live approximately 60 kms from Fiona Stanley Hospital.
My appointments were well organised & I found all the staff were pleasant & helpful & seemed happy. Everything was well explained & easy to understand.

My 4 nights post surgery in the colo-rectal unit was first class & I was surprised to find that all the nursing staff were Registered Nurses.

I am very happy with my surgery & my surgeon & the team I really don't think I could have done better.

My only complaint is that my poor little husband who was waiting at the hospital all day was not informed that I was ok when I was in recovery for several hours.

I was told that there was a delay with my going up to the ward because the room had to be cleaned. That I understand, but just a phone call to stop him worrying would have been appreciated.

I am a retired RN, I have worked in several public hospitals, nursing homes & agencies for over 30 years. 

So thank you everyone at Fiona Stanley keep up the good work.

Responses

Response from Janet Zagari, Executive Director Transformation, South Metropolitan Health Service, South Metropolitan Health Service

picture of Janet Zagari

Dear ‘Sagittariusxn86’

Thank you very much for posting your kind words on Patient Opinion. We are very proud of the service we provide and really appreciate hearing from patients.

Our staff aim to provide safe, patient centred care, so I was pleased to read that the treatment provided to you was delivered in such a professional and competent manner. Taking the time to understand the individual needs of patients is one of the priorities we are focusing on and it is lovely to hear that your experience reflected that.

I was disappointed to hear your husband was not advised of the outcomes of your surgery for many hours and agree this is something we need to improve. In usual circumstances, ward nursing staff call family members to advise them of the outcome of surgery; confirming with the recovery nursing staff whilst patients are still in recovery, so that they are able to advise family members as soon as possible.

When there are a number of emergency patients having surgery who will need to be admitted to ward beds afterwards, the allocation of patients to the ward can change depending on the timing of surgery and when beds are ready. This can mean that the process of notifying family members is delayed. This is something we are working on improving and I would appreciate your input to help us do better in this regard.

If you are happy to do so please contact our Patient and Family Liaison Service on 6152 4013 or email: FSHFeedback@health.wa.gov.au so that we can investigate your particular situation and understand what happened on the day.

Thank you once again for your kind comments about our staff, we are certainly fortunate to have such caring and skilled people on our team.

I wish you all the best for a speedy recovery.

Janet Zagari

Executive Director, Fiona Stanley Fremantle Hospitals Group

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