"Medication safety and lack of trauma informed care."

About: Royal Perth Hospital / Older Adult (Geriatric) Rehabilitation

(as a carer),

In my opinion, my mother was treated poorly, was not listen to and was treated in an undignified manner.  I felt I received repercussions for requesting better care for my mother. My mother was admitted to a secure unit with no explanation. My mother was told she was being transferred to a secondary hospital for rehabilitation only to be transferred to another secure unit with no explanation. As a family we were not kept informed. My mother had a significant adverse reaction to pain medication. Despite being told on 2 occasions, the treating doctors continued to give my mother the medication until I insisted that the hospital stop giving my mother the pain medication after my mother's health significantly declined.

So now my mother is in a secure aged care facility with no rehabilitation, despite having a significant lung injury and spending 4 weeks in a US hospital. It would appear that the staff at RPH have made decisions about my mother's care with zero consultation with her family, admitted her to secure medical units with no explanation and discharged her with no care plan?  

Responses

Response from Grant Waterer, Acting Executive Director, Royal Perth Bentley Group

picture of Grant Waterer

Dear Heart Brocken,

I’m very sorry to hear of your experience and the lack of consultation and communication around your mother’s treatment. This is not the standard of care that we strive to achieve. Without further details I am unable to provide any explanation or comments, however, I would be keen to know more so we can both provide you with answers and look at how we can improve our processes. Can I ask that you please get in contact with my office directly on 9224 3261 so that we can get more details and schedule a time to talk?

Kind regards,

Dr Grant Waterer

Acting Executive Director

Royal Perth Bentley Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Heart Brocken (a carer)

Thank you for your response. All I can hope for is that elderly patients are provided with the dignity and respect they deserve, irrespective of perceived behavioural challenges staff experience and also that medication alerts are strictly adhered to in all instances.

Elderly people become very vulnerable when placed in a hospital setting and from this experience I feel a great deal of sorrow for our elderly people.

Updates, changes and questions related to this story

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