"Pathology waiting times"

About: Maroondah Hospital

(as the patient),

This issue isn't a rare occurrence.

I arrived before 8am, as do other patients.

I was third in the queue.

Then nursing staff walk in, jump the queue causing patients in the queue with tickets to have to wait longer.

I was finally seen at 9:50am. My blood tests are required before 8:30am due to medications. I know I'm not the only patient with this requirement.

I am wondering why medical staff can't be seen before public pathology hours or in a pre-arranged room for a period of time on certain mornings?

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear Frustrated and waiting 001

Thank you so much for sharing feedback regarding your experience on Patient Opinion. I would like to apologise that this has been your experience and can clearly see we need to review what is happening to provide a better experience for all.

Your comments and suggestions are really important to me so I will forward your feedback to the Program Director for Pathology services to provide first-hand experience to support the Pathology leadership team to review and see what changes can be implemented.

Thank you again Frustrated and waiting 001 and I wish you the very best.

Kind regards

David

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