About: Wonthaggi Hospital / Emergency Department Wonthaggi Hospital Emergency Department Wonthaggi 3995
Posted by Patient disappointment (as ),
I recently presented to ED. I felt that the triage nurse could not have been more unconcerned with my story. As a medical professional that has spent my fair share on the other side of emergency and resuscitation, I have to say I am very disappointed in my experience. I feel that the triage nurse immediately dismissed me as a young female and I wasn't asked so much as a pain score or medical history let alone a description of my pain. I have never presented to ED previously and take self presentation very seriously as I know the strain that exists on the public system. When the doctors saw me they were concerned enough to order an ultrasound the next day (I am aware they were not so concerned to have me shipped off that night to somewhere that had 24 hour imaging so that was a blessing) nonetheless they asked that I represent the next day, as I did. I awaited my results. After three hours waiting for a simple ultrasound report I asked the receptionist if I could leave - they obviously weren't concerned and I had a small bub to get home to. And I didn't want to rock the boat as I thought they were busy. The receptionist was lovely and very accommodating. She said she would ask a nurse. She spoke to a nurse who was just leaving her shift - a nurse that had had no contact with me whatsoever. The nurse took one look at me and said, with a roll of her eyes, she can leave. I'd like to say to that nurse, first of all, when did it become practice to discharge on looks and second when did you lose faith? I was there because I was honestly concerned with the pain I had experienced and I had been told by the radiologist to wait for my results. I understand that higher cats come in and I waited patiently but in all of the hours I was there, I felt I was treated like a phoney. I would never treat a patient the way I was treated regardless of their presentation. Everyone apart from the nurses took me seriously. As a health care professional I have dealt with a lot of busier hospitals and the nurses have done their jobs regardless of priority or whatever else was coming through the bay doors.