"Staff, care, and call bells"

About: Geraldton Hospital

(as a relative),

My elderly mum has been at Geraldton Hospital recently. I just wanted to say how impressed we are with the care my mother has received as well as how wonderful the staff are.

There is only one small thing that I almost hesitate to mention, whereby the call bells ring 24 hours a day. The staff have said they can’t notice it, which I can understand given they hear it constantly every day, although if that is the case you have to wonder what the point is. However, for others that are not in this environment every day, it is very disruptive and makes it difficult for my mother, and other patients, to get the rest they need. I’m sure we can come up with a better solution.

That said, we really are grateful that staff, and the care my mother has received, have been exceptional.

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear atlasck56

Thank you for sharing you and your mothers experience on Patient Opinion. I was very pleased to hear that your mother's care was exceptional during her stay at the Geraldton Hospital. We value your feedback and our staff love to hear when the work that they do is acknowledged in such a positive way. Our staff are committed to providing high-quality compassionate care and a great patient experience for all when they need our services. I will pass your lovely compliment on to the team.

In regards to the call bell system, the team at the Geraldton Hospital have been exploring options to improve this system including potential funding sources.

Thanks again for taking the time to write, I hope your mum is well and truly on the mend and I wish you both all the very best.

Warm regards

Michele

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