About: Box Hill Hospital / General surgery Box Hill Hospital General surgery Box Hill 3128
Posted by Carers (as ),
My husband presented to ED and was later transferred to short stay for a day and then went in for emergency surgery a day later. Overall it was a good experience of care, however there are a few things that could further enhance the consumer and carer experience. Below are some suggestions:
1. When you tell a carer that you will call them to tell them what the doctor and surgeons found, follow through with your promise.
2. Communicate to consumers the approximate timeframe of their doctor / surgeon visit so that their carers can aim to be there.
3. When doctors and surgeons visit make it a standard procedure for them to ask consumers and carers if they have any questions. This is especially important given that the nurses typically indicate that you will need to ask the doctor or suegeon.
4. Place a marker next to the patient board so that consumers and carers can list the questions they have. Without a marker you miss the opportunity to meaningfully use it as a tool for engaging consumers and carers.