"A constructive note and also a thank you note"

About: HammondCare Residential Care Miranda

(as a parent/guardian),

My husband is a permanent in the Sirius Cottage in Miranda. The staff is always very friendly and helpful and always try to to solve the problems, my thank you specially to Kelly, Carly and Mat and the others in the morning shift. But because they are always very busy the cleaning of the private rooms are not as it should be with lots of stains and because of that smelling bad. In the laundry the dryer is all rusty inside which I believe can lead to bacteria and eventually cause lots of infections on residents. I feel the cleaning should be done by a proper cleaning team like is done to the gardens always looking perfect. Another problem is the missing of clothes and personal items which I think is definitely not acceptable. I hope you take this as a constructive note not a complaint, as I'm very happy my husband is treated with dignity and kindness. 

Responses

Response from HammondCare

Dear empathyyb69

Thank you for your story. We value transparent and constructive feedback from the residents and family that we partner with in our services at HammondCare. This assists us as an organisation to continue to provide the best quality of care to residents. Please be assured that we are already in the process of reviewing the laundry equipment in Sirius Cottage and the cleaning schedule of all cottages at HammondCare Miranda, and someone will be in touch with you shortly to discuss this further. Thank you also for your kind words about the staff and the way they treat your husband with dignity and kindness. It is rare that people take the time to acknowledge good service and it is most appreciated. I will of course share your feedback with the staff who support and care for residents living in Sirius Cottage. Should you wish to discuss this response further please do not hesitate to get in touch with us on 1300 426 666.

Yours sincerely,

Brad Carpenter

Senior Manager Bond House and Miranda.

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