"Felt unimportant and abandoned"

About: Peel Health Campus Peel Health Campus / Surgical ward

(as the patient),

I had an operation at Peel Health Campus. I was admitted as a private patient  first night in a private room was told by doctor need to stay a second and maybe a third night because of pain I was in. Some time after 8pm nurses come into my room telling me I have to be moved. When I ask why, they said they could not tell me, but did say it was because I was in under DVA (Department of Veteran's Affairs). I was then promptly  moved to public part of hospital, into a room that had mattresses shoved in the room and the room was a mess. Even the nurses said it was one of the worst rooms that we have. No toilets and I wasn't told where toilets were I could use. I suffer from severe PTSD (post traumatic stress disorder). This sent my PTSD off, I was very stressed and had no sleep for 2 days - to the point I told my doctor when he eventually found where I was that I need to get out. So he got me to get a CT scan to see if things were ok to send me home. This took all day to have done. This made me feel that I was worthless and not worth the hospital's time. It seemed easier to just put me somewhere to be forgot about.  

Responses

Response from Margaret Sturdy, Chief Executive Officer, Peel Health Campus, Ramsay Healthcare

picture of Margaret Sturdy

Dear pyxisjd56

Thank you for taking the time to post your comments on the Patient Opinion website. At Peel Health Campus we endeavor to provide our patients and our community with excellent care and service, so I am saddened to hear that you have had such a bad experience with us. I am very sorry for your room move and the delay in getting your CT done before you could be discharged. I would be most grateful if you could give me a call so I can better understand the situation and to work with you to ensure we have good systems and processes in place that will avoid a future occurrence, either for you or for any other patient. I can be reached on 9531 8580. I look forward to hearing from you and I thank you again for raising your concern.

Kind regards

Margaret

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Update posted by pyxisjd56 (the patient)

I do not think a phone call will help with my PTSD and anxiety levels I struggle with every day. What happened in the hospital amplified this by 10 to the point I was very paranoid about what else was going to happen and that the room I was moved into was clean enough, as it looked more like a storage room and not a neat one at that. I was left with little knowledge of where anything was, there was not enough room with the bed and mattress shoved up against the wall beside my bed. Wasn't enough room for nurses to carry out their duty properly and if more went wrong with me there would have been no room at all for more to help and that was the reason I was kept in for, in case something more was wrong. I do have a photo on my phone of the space I was shoved into.

Response from Margaret Sturdy, Chief Executive Officer, Peel Health Campus, Ramsay Healthcare

picture of Margaret Sturdy

Dear pyxisjd56

I understand your reluctance to speak to me at this stage.

I again express my apology for your bad experience and my sorrow for your distress.

I remain keen to explore your concerns with you and am happy to receive your call at any time.

Kind regards

Margaret

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