"Late notice and not clear notice of coming appointment"

About: Sir Charles Gairdner Hospital

(as the patient),

I keep receiving notice for appointment a day in advance. Usually a Monday  appointment is sent to me on Saturday by SMS. With only date and time given to me. So I have no idea what clinic I'm supposed to attend.

So I keep needing to ring around and organise lots for me and my wheelchair which is not the easiest thing to do.

I also have a lot of appointments because of my extensive medical issues, so I'm finding it costly to park the vehicle of the person bringing me. My appointments are sometimes 4-5 hours late, as my last appointment was, so I had to pay $17.00. I'm a ACROD (Australian Council for Rehabilitation of Disabled) user and would appreciate discounted parking.


Response from Geraldine Carlton, A/Executive Director Sir Charles Gairdner Osborne Park Health Care Group, Sir Charles Gairdner Osborne Park Health Care Group

picture of Geraldine Carlton

Dear Hoping or Help

Thank you for writing to tell us of your concerns regarding notification of your appointments at Sir Charles Gairdner Hospital. I was very sorry to read about the short time frame of notification and the inconvenience and distress this caused. I also acknowledge and appreciate the added frustration when your appointments are delayed and this impacts the cost of your parking.

Your feedback is very important to us and will help us to improve the service we deliver. I encourage you to contact the Patient Liaison Service at Sir Charles Gairdner Hospital on (08) 6457 2867 so that we are able to obtain further details and look into the matters you have raised more fully.

Once again, I wish to express my sincere apologies and hope that you will be happy to contact us.

Kind regards

Geraldine Carlton

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