"I want to know what can be done?"

About: Halls Creek Community Health Service Halls Creek Hospital

(as a relative),

This story is about my great grandchild. The baby is only very young. We saw three doctors here in Halls Creek - at the Halls Creek Hospital and the Yura Yungi Medical Centre. 

My great grandchild was having trouble breathing and they thought the baby had the flu. Then the doctors said the baby had Bronchitis. The baby's mother found a lump under the baby's chin. 

The doctor said they would fly the baby to Broome to find out what was the matter. I went for a walk and came back and they still hadn't called Broome. I had to ask them to ring Broome and then they did. 

The baby was taken to Broome, we have been up and down many times. Why couldn't the doctors here in Halls Creek find out what was wrong. I can't see how they couldn't find anything wrong. The doctor at the medical centre thought is was the baby's nose and Bronchitis. It was the mother who found the lump. This is her first baby and she is not experienced with these things.

They told us the baby has now been flown to Perth. Why do we have to go through all these things. We saw three doctors here in Halls Creek at the hospital and the medical centre. The doctors here should know or find out.

I need something done - I want to know what can be done.  

Responses

Response from Louise Steedman, A/Operations Manager, Derby Hospital, Fitzroy Crossing Hospital, West Kimberley

Dear Need something done,

Thank you for taking the time to post your feedback regarding Halls Creek Hospital on Patient Opinion.

I am sorry that you felt your experience was less than satisfactory.

I will arrange for the Senior Medical Officer to meet with you to discuss your concerns.

Once again thank you for your feedback.

Kind regards

Vivienne Welch

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