"Emergency Surgery at PCH"

About: Perth Children's Hospital / Emergency Department

(as a parent/guardian),

Our child was recently admitted to Perth Children's Hospital with an intussusception under the excellent care of Dr Japinder. This was a challenging case, as although his type is ordinarily benign, the additional presence of a hitherto undiagnosed congenital abnormality meant he required emergent life-saving surgery. His care was handled masterfully by the emergency department, the consulted medical team, the surgical team involved, and the nursing care in both the ED and 4B. 

In particular I wish to single out Dr Nicole. She showed persistence and dedication to achieving the right answer for the patient, in the face of an early presentation, and tests that were awkward to interpret. This dedication allowed our child's surgeons to be kept informed and allowed them to make a crucial diagnosis. 

Our child's anaesthetic team led by Dr David was calming and deeply reassuring. After our child's surgery, the care on 4B was exemplary; especially we wish to thank Jessie, Vo, Jean, Kristen, and Trish. 

The care of the child of a doctor and a nurse is always very challenging; although we apologise for how awful we may have made it, we can never be more thankful for the incredible care that our child received. 

Thank you, for getting our child back to us. 

Responses

Response from Victor Cheng, Executive Director, Health Service Managament

picture of Victor Cheng

Dear Missy35

Thank you for taking the time to share your experience at Perth Children’s Hospital about what must have been an extremely stressful time for you. Each staff member who engages with our patients and their families has the opportunity to create a positive experience and I am delighted that the care provided to your child was exemplary, from the emergency department to the ward and the medical and surgical teams as well.

Your feedback will be read at the daily hospital huddle so that all staff in these departments and teams can be made aware of it. I have also brought your comments to the attention of our Chief Executive, Dr Aresh Anwar, who has asked me to extend his thanks to you for taking the time to provide such wonderful feedback.

Should you wish to nominate any particular staff member or team for a consumer award, you may do so by emailing CAHS.comms@health.wa.gov.au.

Thank you again for your post. Please accept my best wishes for your son.

Kind regards

Dr Victor Cheng
Executive Director
Perth Children's Hospital | Mental Health | Community Health

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