"Personal care and hygiene"

About: Sapphire Care Oakleigh

(as a relative),

My father was in respite for 3 days. He is blind. He was not showered or had his clothes changed in that time. His bathroom was not cleaned the waste paper not removed and the toilet paper not put on the roll. He is blind so couldn't do any of these things himself. It was hard enough to hand him over to someone else for care and have him treated like that. We were told by the staff on duty they don't have time to shower every day. Degrading for him and not up to the standard we signed the contract for.

Responses

Response from Robert Putamorsi, Interim Chief Executive Officer, BlueCross Community and Residential Services

Dear asteropepm55

Thank you for taking the time to share your feedback, and I am sorry to hear that our services were not up to your expectations.

You can be reassured that we take all feedback seriously and see it as a genuine opportunity to review and improve our services, and I would like to follow up on your recent experience.

I would appreciate it if I can get some more details on what you experienced so I can follow this up with my management team, and would be please to receive it directly by email at ceo@bluecross.com.au.

Regards

Robert Putamorsi

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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