"Process problems"

About: Sir Charles Gairdner Hospital

(as a carer),

My ex-wife suffered from psychosis, and after police attendance I took her to Charlie Gardeners Emergency Dept. We took all her medications in a plastic bag.

My ex-wife was given a bed in ED while a bed was sought in another ward. All her items excluding her medications were itemised.

Two days later she was moved to another ward, minus her medications and her expensive glasses (which had been listed).

Five days later, even though she was still hearing voices, she was discharged. My preference was for her to be moved to a private mental facility (she has private cover) to monitor her further. Unfortunately, I felt there was “light” pressure from the treating doctor to discharge her then. It was only on discharge that we discovered all her medications and glasses had been lost. We then had to wait half an hour before being seen, to register this loss. She left hospital without medications or glassses. Luckily she had an existing script, which she got filled, but then lost on the way home.

Three days later, after police attended, she was sent back to emergency due to her pyschosis.

I believe she should not have been sent home.

Responses

Response from Roslyn Elmes, Executive Director, Mental Health, Public Health & Dental Services, North Metropolitan Health Service

Dear learningnk58

Thank you for sharing your story regarding your experience with the North Metropolitan Health Service Mental Health. I am sorry that the service did not meet your expectations on this occasion and that the care provided to your ex-wife was not more supportive and caring.

We are unable to identify the service and ward area that you refer to in the information that you have provided and I encourage you to contact the Stakeholder Liaison Officer on (08) 9242 9612 or email feedback.NMHSMH@health.wa.gov.au to further discuss and investigate your concerns. Your feedback will assist us to improve the care we provide to all North Metropolitan Mental Health Service patients who are admitted to our service.

I am sincerely sorry that you and your ex-wife have had this experience and for the distress which this has caused.

Kind Regards,

Roslyn Elmes, Executive Director, Mental Health, Public Health & Dental Services, North Metropolitan Health Service

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Response from Geraldine Carlton, A/Executive Director Sir Charles Gairdner Osborne Park Health Care Group, Sir Charles Gairdner Osborne Park Health Care Group

picture of Geraldine Carlton

Dear learningnk58

Thank you for taking the time to write and tell me about your concerns following your ex-wife’s recent admission to Sir Charles Gairdner Hospital.I was sorry to hear of your concerns and I understand that my colleague, the Executive Director of North Metropolitan Mental Health Service has responded to you in relation to further investigating your concerns about your wife's care and discharge arrangements.

I would encourage you to please contact the Patient Liaison Service at Sir Charles Gairdner Hospital on (08) 6457 2867 so that we are able to obtain some further details to investigate and try to locate the missing medications and glasses.

Once again thank you for your contact and I do hope that your ex-wife is on the road to recovery.

Kind regards,

Geraldine Carlton.

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Updates, changes and questions related to this story

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