"Plum sized prolapsed haemorrhoid (outside)"

About: Armadale Hospital / Emergency Department Fiona Stanley Hospital / Emergency Department

(as the patient),

Arrived about 7ish pm with number 10/10 in pain. It took 2 hours of convolutions and shaking continuously in pain for someone to give me something for it.. (had to rely on my friend to hassle the doctors and nurses before finally getting morphine). Anyway, the surgeon came in about 11:30pm... gave me a script for Tramadol and sent me home with a letter telling me to have sitz baths 3 times a day and didn't explain what it was... (I had to Google it).

The next day I was in excruciating pain so my brother took me to Armadale Hospital and they kept me in overnight and explained everything to me clearly, but most of all took my pain away.

Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group

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Dear Bad night at emergency

I would like to thank you for sharing the care you received at Armadale Hospital in your above story.

I am so glad to hear that our staff were able to alleviate your pain and that you felt you were well informed at a time that must have been very distressing and uncomfortable for you. I will take great pride in passing on your kind comments to the staff.

Thank you again for getting in touch with us. I hope that you are now well on the road to recovery.

Kind regards

Di Barr

Executive Director

Armadale Kalamunda Group

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Response from Janet Zagari, Executive Director Transformation, South Metropolitan Health Service, South Metropolitan Health Service

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Dear Bad night at emergency

Thank you for taking the time to share your story on the Patient Opinion website. I am sincerely apologetic for your experience when you attended the Emergency Department and that the surgeon did not fully explain the treatment.

Fiona Stanley Hospital endeavours to provide the best care possible and I wish to better understand the issues that you have raised, therefore I encourage you to contact the Fiona Stanley Hospital Patient Family Liaison Service on 6152 4013 or via email FSHFeedback@health.wa.gov.au so that we have more detailed information to be able to use your feedback to ensure that we can do better.

Kind regards

Janet Zagari

Executive Director, Fiona Stanley Fremantle Hospitals Group

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Updates, changes and questions related to this story

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