"Awesome care at Box Hill ED"

About: Box Hill Hospital

(as a parent/guardian),

I brought my young son to Box Hill Hospital ED with moderate asthma. The wait time was minimal. All the staff were fantastic (particularly in the Paeds area). I watched as another parent approached the nurses in an aggressive manner frustrated by a reasonably minor matter. The parent spoke to the nurse in a demanding tone, failing to use any manners. The nurse remained calm, assisted in a very positive manner and found a resolution. It was so impressive!

Thank you to the staff of the Paeds section of the ED. Awesome care with kindness shown.

Responses

Response from Gayle Smith, Executive Director, Quality, Planning and Innovation, Eastern Health

picture of Gayle Smith

Dear giftjb67,

Thank you so much for providing feedback on your experience at Box Hill Hospital ED. I am so pleased to hear that you and your son were treated with such kindness. We know that emergency departments can be very busy places, but the staff make sure to go the extra mile to care for each and every person. I will make sure to pass your feedback on to the staff.

I trust your son has made a full recovery from his asthma.

With regards,

Gayle Smith

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story

;