"Sydney eye hospital."

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I was waiting for over 4 hours for treatment for an eye injury. I felt in pain and as if the medical care level is not at even a reasonable level in a society of Australia's level health care.

I think the process of assessment of my injury was very poor as was the communication. The medical staff appear jaded and disinterested.

I just needed a doctor to confirm there was nothing in my eye that needed to come out. It seems that's too hard for this facility to provide. 

Responses

Response from Ann Hodge, Operational Nurse Support, Nursing Services, Sydney and Sydney Eye Hospital

Dear rainkf56

Thank you for your feedback on your recent experience in the Emergency Department. I apologise the care you received did not meet your expectations in this instance. Your feedback is valuable for us in reviewing our service and care for our patients and your story will be shared with the medical staff and the Nurse Unit Manager.

I hope your eye injury is healing well.

Kind regards

Jennie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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