"Bunbury ED department"

About: Bunbury Hospital / Emergency Department

(as a parent/guardian),

My teenager was complaining of abdo pain and vomiting. My husband took our teenager to our GP who suggested we take them to the ED because they were concerned it could be appendicitis. During our child's stay in ED, they were in considerable pain. Our child had bloods taken and their abdo palpated, but that was as far as it went. I was told if it gets worse bring them back.

Over night the pain increased and I ended up taking our child back the next day. During this second stay staff tested our child's urine and gave them a thorough assessment before sending our child for an ultrasound. Before actually giving our child a diagnosis, I feel that my child's pain was not managed adequately and it would have been nice to have a thorough assessment done the first time to avoid the worry and stress of returning a second time.

Responses

Response from Geoff Hawking, Consultant Deputy Director ED, Bunbury Hospital, WACHS South West

Dear concernedmum

Thank you for bringing your concerns regarding your child’s care to our attention. On behalf of the Emergency Department, I am sorry you were not happy with the care your child received during your visit to the Bunbury Hospital Emergency Department. I was pleased to hear that you followed our advice and sought further care as your child had ongoing symptoms.

We would really like to investigate your concerns fully and to enable us to do this I would encourage you to make contact with our Customer Liaison on 9722 510.

I trust your child has made a full recovery and thank you for posting your feedback on Patient Opinion.

Regards

Dr Geoff Hawking

Emergency Physician

Bunbury Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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