"Catheter placement post surgery"

About: Osborne Park Hospital

(as the patient),

It took 6 nurses and 2 senior doctors, so 8 attempts over 4 hours and about 10-12 catheters of different sizes before a guided wire procedure was undertaken.  I believe it was a barbaric experience to say the least. Very humiliating.

It left me with 6 weeks of severe inflammation of the pelvic region due to pressure exerted on me while I was frog legged for that time.  

I’ve had additional expense of many physio visits, taxi fares and home care services I would otherwise not have had.

I’m angry and want to know why the guided wire procedure was not done after the third failed placement attempt.

It may also have dislodged my hernia repair which was done the day before, it’s too soon to tell, but first the catheter procedure complaint please?


Response from Geraldine Carlton, A/Executive Director Sir Charles Gairdner Osborne Park Health Care Group, Sir Charles Gairdner Osborne Park Health Care Group

picture of Geraldine Carlton

Dear Very Sore,

Thank you for writing to share your concerns regarding the care you received whilst a patient at Osborne Park Hospital. The experience you describe is not in keeping with the quality of care that we aim to provide to our patients and I am very sorry for the distress and inconvenience this has caused.

So that I can assist you further with the issues you have raised, I encourage you to contact the Customer Liaison Office at Osborne Park Hospital on (08) 9346 8009 so that we can arrange a thorough investigation and response.

Thank you again for bringing this to our attention – I do hope that you will be happy to contact us so that we may assist you.

Kind regards

Geraldine Carlton

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