"My stay in hospital because of pneumonia"

About: Sale Hospital / Emergency Department Sale Hospital / Medical Service/Ward

(as the patient),

I was very ill & went to ED at the Gippsland Base Hospital. The doctors and staff treated me well, even though I was confused and couldn’t answer their questions properly. Once it was established that I had pneumonia, I was treated with medication and sent to the Medical Ward. I stayed for 4 days in hospital & have no complaints. The staff & medical team treated me with respect, listened to my concerns & explained everything that was being done. Thank you all for your care.

Responses

Response from Paul Head, Director Aged & Ambulatory Care, Central Gippsland Health

picture of Paul Head

Dear februarysr84,

My name is Paul and I am currently the Acting Executive Manager of the Emergency Department (ED) and I am writing this with the Nurse Unit Manager of the department, Kate Roberts.

Firstly, we would like to thank you for taking the time to tell us your story. We are sorry to hear that you were unwell and glad that you made a speedy recovery during your stay with us.

We are so pleased your experience with us was a positive one during what must have been a stressful time for you and your loved ones.

We will pass on your kind comments to the team with our congratulations. We are certain your story will be hugely rewarding and inspirational for them.

As a health service, our goal is that all our patients will have an experience like yours. It is gratifying to hear of the positive impact we are having in our patient's lives.

Kind Regards

Paul & Kate

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Response from Sue Rowley, Nurse Unit Manager, Medical Ward, Central Gippsland Health

picture of Sue Rowley

Dear februarysr84

Thank you so much for taking the time to tell us your story.

I am extremely happy to hear that your experience with us was a positive one. We are very proud to work at Central Gippsland Health and to provide care to people in our community.

We have put significant effort into ensuring that our patients are at the center of their care and treated with respect and dignity. We are very pleased that this has been your experience.

I have passed your feedback onto the staff on the Medical Ward and they are glad to hear that they made your stay a comfortable one.

We wish you all the best in your recovery.

Kind Regards

Sue

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