"PACS with the Prince of Wales Hospital & Community Health Service"

About: Prince of Wales Hospital / Community Post Acute Care Services Prince of Wales Hospital / Emergency Department

(as the patient),

After burning my hand at work, I developed cellulitis and went to Emergency at Prince of Wales (POW) late on a Sunday afternoon. I’ve had experience with cellulitis before, so knew it was important to get onto antibiotics ASAP. I was given oral antibiotics and told to return if there was no improvement or continued spreading of the cellulitis in 48 hours. After returning to hospital to be treated with IV antibiotics, the staff suggested I was a candidate for Post Acute Care Services (PACS) at home or Hospital in the Home. 

What an amazing service the wonderful staff provide to the community. It enabled me to remain at home with my family and freed up resources at the hospital for patients with greater needs. The staff who looked after me over the next week, including the weekend, were extremely professional, knowledgeable, efficient, helpful and friendly, always arriving during the allocated time to perform their duties with great care. 

Long may this service continue and my sincere thanks to all the staff who assisted with my recovery. 

Responses

Response from Barbara Daly, ESCM Nurse Manager, Prince of Wales Hospital, Prince of Wales Hospital

Dear Fx

Thank you for taking the time to write to us and share your recent experience as a community patient in the Post Acute Services (PACS ). It is pleasing and rewarding to hear that the staff in the PACS were amazing, wonderful, caring and compassionate.

Our PACS is a highly successful community based team who provide care to our community patients in their homes. We are happy that the PACS assisted you in receiving your treatment & care within your home and that this was viewed as an outstanding way to deliver your care.

It is pleasing to hear from you that the PACS staff were extremely professional, knowledgeable, efficient, helpful and friendly, always arriving during the allocated time to perform their duties with great care.

We encourage all our staff to deliver care in a compassionate and respectful manner. It's reassuring that the staff that looked after you emulated and delivered care in a professional way to uphold these values and ensure your safety during your treatment.

We are delighted to hear from you that have recovered and we hope you are now in good health.

Thanking you for sharing your experience with us. We will share your kind words and appreciation with all the staff involved in your care

Yours sincerely

Barbara

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